videoware Terms of Service

1. Parties and Acceptance

These Terms of Service ("Terms") are concluded between İsmail Şehitcan Kutel (the "Provider"), operating the videoware mobile application and the videoware.app website (together, the "Platform"), and the natural or legal person using the Platform (the "User"). By creating an account or using the Platform you accept these Terms. If you do not accept them, do not use the Platform.

2. Definitions

• Platform: the videoware mobile application and the videoware.app website.
• Content: any listing, text, image, video, document or message published on the Platform.
• User Content: Content created or uploaded by a User.
• Organizational Profile: company or channel profiles created on the Platform.

3. Description of the Service

The Platform is a listing & advertising marketplace and collaboration platform where companies, channels and individual users publish listings/advertising and collaboration content, search, and get in touch with interested parties. In-platform messaging is an internal feature enabling communication between the parties. The Provider is not a party to any negotiation, agreement or commercial relationship formed between Users, gives no warranty in their respect and shall not be deemed an intermediary (see §12).

4. Account and Age Requirement

1. Accounts are created with a phone number following SMS verification. You are responsible for the accuracy and confidentiality of your account credentials; all activity under your account is attributable to you.
2. You must be at least 18 years old to use the Platform.
3. A User acting on behalf of an Organizational Profile represents that they are authorized to represent that organization.
4. Accounts are non-transferable; selling or renting accounts is prohibited.

5. User Obligations

The User agrees to use the Platform in compliance with the law, these Terms and good faith; not to infringe third-party rights (including personality rights, intellectual property and personal data); and not to interfere with the operation of the Platform (including reverse engineering, automated data collection/scraping, security probing or attempts to disrupt the service).

6. Prohibited Content and Conduct — Zero Tolerance

The following are strictly prohibited on the Platform:

1. Any content relating to child sexual abuse or exploitation (CSAE) — upon detection the content is removed immediately, the account is permanently terminated, and notification of the competent authorities is assessed;
2. Threats of violence, terrorist propaganda, incitement to violence;
3. Hate speech (based on race, ethnicity, religion, gender, sexual orientation, disability, etc.);
4. Harassment, bullying, stalking;
5. Non-consensual sharing of intimate images;
6. Fraud, phishing, fake identity or misleading representation;
7. Unsolicited bulk messaging (spam) and automated account use;
8. Promotion or trade of illegal goods and services;
9. Distribution of malicious software;
10. Content infringing third-party intellectual property rights;
11. Sharing of obscene or pornographic content, or imagery of real-world graphic violence.

7. Moderation, Reports and Sanctions

1. Reporting: Any User may report a message, content or user via the in-app Report flow, via support@videoware.app, or via videoware.app/report. Reports are, as a rule, reviewed within 24 hours; child-safety and imminent-danger reports are prioritized. ⟦Response-time commitment subject to legal review.⟧
2. Blocking: Users may block each other; blocking cuts off communication in both directions.
3. Graduated sanctions: depending on severity — content removal and warning → temporary restriction → account suspension → permanent ban. For grave violations (in particular §6/1-2) intermediate steps may be skipped.
4. Appeal: Sanctions may be appealed via support@videoware.app; appeals are assessed within a reasonable time.
5. The Provider may share content and traffic records with competent authorities where required by law.

8. User Content and License

1. Ownership of and responsibility for User Content remain with the User; the User warrants its lawfulness.
2. The User grants the Provider a limited, worldwide, royalty-free, non-sublicensable license to host, process, reproduce, transmit and display the Content solely for the purpose of providing the service. This license ends upon deletion of the Content or the account, subject to statutory retention obligations and backup rotation periods.
3. The Provider reserves the right to remove Content violating these Terms; it has no obligation of prior review.

9. Intellectual Property and Reverse Engineering

1. All rights in the Platform's software, design, interface, logo and the videoware trademark belong to the Provider; the User receives only a personal, non-transferable, non-exclusive right of use.
2. Except where mandatory provisions of applicable law provide otherwise, attempting to access the source code, copying, modifying, creating derivative works, decompiling or reverse engineering the Platform is prohibited.

10. Third-Party Services

The Platform uses third-party providers for hosting, SMS verification and notification delivery (details: Privacy Policy §4). The Provider is not liable for interruptions or delays originating from such providers, except in cases of its own fault.

11. Paid Features and In-App Purchases

1. Basic use of the Platform is free of charge. Any future paid features or subscriptions will be presented before purchase with their scope, price (VAT included), term, automatic renewal and cancellation conditions.
2. Digital purchases are made through the payment infrastructure of the relevant app store (Google Play / App Store); subscriptions are cancelled in your store account's subscription settings. Deleting your account does not automatically cancel a subscription.
3. Virtual tokens (credits): The Platform may offer virtual tokens required to use certain features (for example, starting certain conversations). Tokens:
   • may be used only for features within the Platform; they are not money and do not constitute electronic money or a means of payment,
   • are not transferable between users, cannot be sold, cannot be exchanged for cash and cannot be used to pay third parties,
   • grant the User a limited, personal right of use of Platform features, not ownership. Before any purchase, the unit price, the number of tokens and the token cost of each action are clearly displayed. The treatment of an unused token balance upon deletion, suspension or termination of the account is ⟦TOKEN BALANCE: to be determined upon legal review⟧; the validity period of tokens is ⟦TOKEN EXPIRY: to be determined⟧.
4. Prior notice regarding withdrawal: under Article 15/1-(ğ) of the Turkish Distance Contracts Regulation, there is no right of withdrawal for services performed instantly in electronic form or for intangible goods delivered instantly to the consumer. By confirming a purchase you expressly consent to immediate performance and acknowledge that you have been informed that you therefore have no right of withdrawal.

12. Limitation of Liability

1. The Platform is provided "as is"; no warranty is given that it will be uninterrupted, error-free or fit for a particular purpose.
2. The Provider is not liable for damages arising from relationships between Users, from User Content, from third-party services or from force majeure.
3. Except in cases of intent or gross negligence and without prejudice to mandatory consumer-protection rights, the Provider's liability is limited to direct damages and to the total amount paid by the relevant User to the Platform in the last 12 months.

13. Suspension, Termination and Account Deletion

1. In case of violation of these Terms, the Provider may restrict, suspend or terminate the account under the graduated framework in §7.
2. The User may delete their account at any time in the app (Settings → Delete Account) or via videoware.app/delete-account. Upon deletion, the data relating to the active user account is deleted; however, data that must be retained under applicable legislation or that is necessary for the establishment, exercise or protection of a right may be retained solely for those purposes and for the relevant period. See Privacy Policy §7. ⚠️ Deleting an account does not lift a sanction applied before the deletion.
3. The Provider may discontinue the Platform, in whole or in part, with reasonable prior notice.

14. Assignment

The Provider may assign its rights and obligations under these Terms to a third legal entity in the event of a merger, acquisition, reorganization or incorporation. The assignment preserves the User's rights as set out in these Terms and will be notified to the User. The User may not assign their rights or obligations under these Terms.

15. Changes

The Provider may update these Terms. The current version is published on the Platform with its effective date; for material changes the User's renewed consent is requested in the app. Continued use of the Platform after changes constitutes acceptance of the current Terms.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of ⟦City⟧ have jurisdiction; consumers retain their rights to apply to consumer arbitration committees and to the courts of their own place of residence.

17. Contact

A Following contact address is used for every kind of notice to the Provider:

support@videoware.app

This address covers support requests, abuse and content reports, IP-infringement notices, appeals against sanctions and other legal notices.

• Support page: videoware.app/support
• Report form: videoware.app/report (the in-app Report flow may also be used)
• Account deletion: videoware.app/delete-account